jilve's Privacy Policy

Welcome to jilve. This Privacy Policy ("Policy") explains how jilve ("we", "our") collects, uses, discloses, and protects your personal information. When you use the website https://jilve.lat, you agree to comply with the terms of this Policy.

We believe that your privacy is a fundamental right. That is why jilve only collects information that is necessary to provide its services, and never shares your personal information with third parties unnecessarily.

This Policy is drafted in accordance with applicable laws and regulations of Bangladesh and follows international best practices for data protection.

jilve may collect the following information to provide its services, manage your account, and improve your experience:

2.1 Registration Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Bank account details (if required)

2.3 Usage Information

• Login time, IP address, and device information
• Gaming activity history and preferences
• Session duration and browsing patterns
• Operating system and browser type used

2.4 Communication Information

• Your conversations with us through live chat
• Messages and complaints sent via email
• Feedback submitted through surveys or feedback forms

jilve uses your information only for the legitimate purposes listed below:

3.1 Service Delivery and Management

Information is used to create and manage your account, process deposit and withdrawal transactions, and manage your gaming activity.

3.2 Identity Verification and Fraud Prevention

Information is used to verify identity as part of the KYC (Know Your Customer) process, and to detect money laundering, fraud, and suspicious activity.

3.3 Customer Support

Information is used to resolve your complaints and questions, and to provide 24/7 live chat support.

3.4 Responsible Gaming

Information is used to monitor your gaming behaviour to ensure responsible gaming and to provide assistance where needed.

3.5 Marketing Communications

With your consent, your email address may be used to send you information about special offers, bonuses, and new games. You can opt out of these communications at any time.

Protecting your personal information is jilve's top priority. We take the following technical and organisational measures to keep your information secure:

4.1 Encryption Technology

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Your password is stored using industry-standard hashing algorithms.
• Financial information is secured with an additional layer of encryption.

4.2 Access Controls

• Only authorised staff can access your information, and only when necessary to provide services.
• All data access is logged and regularly audited.

4.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Some information may be retained for a defined period after account closure to meet legal obligations and resolve disputes.

jilve does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to process your transactions. All of these partners follow their own strict security standards.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh or valid directions from regulatory authorities, such as financial intelligence investigations or court orders.

5.3 Technology Service Providers

The minimum necessary information is shared with trusted technology partners for platform operations. These partners operate under strict confidentiality agreements.

5.4 With Your Consent

If you give explicit consent, information may be shared with specific third parties.

jilve uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the site — such as maintaining login sessions and ensuring security. They cannot be turned off.

6.2 Analytical Cookies

Used to analyse site usage and improve the user experience. This information is collected in aggregate and anonymised form.

6.3 Functional Cookies

These cookies are used to remember your preferences — such as language selection and game type.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

As a jilve user, you have the following rights over your personal information:

7.1 Right to Access

You can request at any time to find out what information we hold about you.

7.2 Right to Rectification

If the information we hold is incorrect or incomplete, let us know and we will correct it promptly.

7.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can contact our support team at any time to stop these communications.

7.4 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or active disputes, it may not be possible to delete all information immediately.

7.5 Right to Data Portability

You can request a copy of your information in a commonly usable format.

To exercise these rights, please contact us via 24/7 live chat or by email.

If you wish to close your jilve account, please contact our support team.

After account closure we follow the process below:

• Your account will be deactivated immediately.
• Transaction history will be retained for a defined period for legal and financial reasons.
• Your information will be removed from marketing lists.
• Once the applicable period has passed, information that is not subject to legal obligations will be permanently deleted.

jilve is strictly for persons aged 21 and above only. We do not knowingly collect or store personal information of minors.

We verify age at the time of account registration. If we become aware that a minor has opened an account, we will:

• Close the account immediately.
• Delete the collected information as soon as possible.
• Take steps to return any deposited funds.

If you believe a minor may be able to access the platform using your device, please contact us.

jilve may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will:

• Publish a notice on the website.
• We will update the "Last Updated" date at the top of the policy.
• For significant changes, registered users may be notified by email.

If you continue to use the platform after any changes, it will be assumed that you have accepted the updated policy. We encourage you to review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Use the live chat on the website for direct support 24/7.

We try to respond to all privacy-related requests as quickly as possible.