jilve Terms and Conditions — Complete Guide

Definitions and Interpretation

The following terms used in these Terms shall be interpreted as described below:

• "Platform" — jilve's website, mobile application, and all associated digital services.
• "Member" or "User" — any person who has registered for or is using the jilve platform.
• "Account" — each personal profile and wallet created through registration.
• "Real Money" — funds deposited into an account in Bangladeshi Taka (BDT / ৳).
• "Bonus Balance" — funds granted under a promotional offer that are withdrawable subject to meeting specific wagering requirements.
• "Services" — slots, live casino, cricket betting, and other gaming categories.
• "BST" — Bangladesh Standard Time (UTC+6), which applies to all time-related matters.

Where the words "including" or "such as" are used in these Terms, they do not indicate a limited list. The plural may be read as singular and the singular as plural.

Account Registration and Accuracy of Information

To enjoy the full benefits of the jilve platform, a member must create a valid account. All information provided at registration must be true, complete, and up to date.

2.1 One Account Per Person

Each person may operate only one account. Creating multiple accounts from the same person, family, household address, device, or IP address is strictly prohibited. If this rule is violated, all associated accounts will be closed and their balances may be forfeited.

2.2 Identity Verification

jilve may request additional documents for identity verification at any time. If a member does not provide the requested documents within the specified time, the account may be temporarily suspended.

2.3 Updating Registration Details

If any account information changes, the member is responsible for notifying us immediately via live chat or email ([email protected]). Any loss arising from outdated or false information is the member's own responsibility.

Age and Eligibility Requirements

At registration the member must confirm that:

• They are at least 21 years of age.
• They are creating the account on their own behalf and entirely of their own free will.
• They are not located in any country or region where receiving jilve's services is prohibited by law.
• They have full legal capacity to operate an account.

Anyone who registers with a false age will have their account closed immediately, all winnings will be forfeited, and legal action may be taken where applicable.

Account Security and Password

A member's account credentials (login ID and password) are strictly confidential and must not be shared with any other person. The member must notify the jilve support team immediately of any unauthorized access to their account.

4.1 Security Responsibilities

• Use a strong and unique password.
• Always log out after using a third-party device.
• Never share account details with anyone via email or chat.
• If you notice any suspicious activity, report it immediately to [email protected].

If unauthorized access occurs due to a member's own negligence, jilve bears no liability. However, if the issue arises from jilve's own technical fault, it falls within our responsibility.

Deposits, Withdrawals, and Payment Methods

5.1 Deposit Conditions

The payment methods currently accepted on the jilve platform are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all methods is ৳500. Members must ensure that deposited funds are their own and come from a legitimate source.

5.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Withdrawals may only be made via the same method used for the deposit (following the verified method). Standard processing time is 10–45 minutes. Larger amounts or those requiring verification may take additional time.

5.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Payments in foreign currencies are not accepted.

5.4 Transaction Records

jilve keeps secure records of all transactions. Members can view their own transaction history from their account at any time.

Bonuses and Promotional Offers

6.1 Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to ৳15,000. To withdraw the bonus balance, the total amount (deposit + bonus) must be wagered at least 15 times (15x).

6.2 General Bonus Rules

• Each bonus offer has a specific validity period; the bonus is cancelled once that period expires.
• Multiple bonuses may not be combined at the same time unless the offer explicitly states otherwise.
• Bonuses may only be used through genuine bets from a valid account.
• jilve reserves the right to cancel any bonus if abuse is suspected.
• VIP members receive a weekly cashback benefit according to their respective tier.

6.3 VIP Program Cashback

The jilve VIP Program has five tiers. The weekly cashback rate differs at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

VIP tier placement is based on regular activity and participation. Visit the VIP page for more details.

Prohibited Activities

The following activities are strictly prohibited on the jilve platform and will result in immediate account closure if violated:

• Bonus abuse or attempting to exploit bonuses (bonus abuse / arbitrage).
• Operating multiple accounts or assisting others in doing so.
• Using software, bots, scripts, or automation tools in any game.
• Attempting to exploit any security vulnerability on the platform or hacking.
• Money laundering or using funds from illegal sources.
• Falsifying personal information or operating an account under another person's identity.
• Threatening, harassing, or attempting to harm other members.
• Stealing the platform's intellectual property or unauthorized reproduction.

Limitation of Liability

While jilve strives to operate a safe and reliable platform, our liability is limited in the following areas:

8.1 Service Disruption

jilve is not obligated to pay compensation for service disruptions caused by technical issues, maintenance, third-party software problems, or unforeseen circumstances. We will make every effort to resolve issues as quickly as possible.

8.2 Third-Party Content

Game content is supplied by third-party providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). jilve is not primarily liable for technical issues within those games; however, member complaints will be forwarded to the provider.

8.3 Gaming Results

All game outcomes are determined by a verified and certified Random Number Generator (RNG). Complaints about game results will not be accepted unless there is a technical fault.

Account Suspension and Closure

9.1 Suspension by jilve

jilve may suspend or permanently close an account without prior notice in any of the following circumstances:

• A confirmed breach of the Terms is identified.
• Fraud or money laundering is suspected.
• The member fails to cooperate with the verification process.
• A directive is received from law enforcement authorities.

9.2 Closure by the Member

A member may request to close their account at any time. This request can be made by emailing [email protected] or by contacting us via 24/7 live chat. Any remaining valid balance must be withdrawn before the account is closed.

9.3 Self-Exclusion

As part of the responsible gaming policy, a member may take a break from the platform for a specified period. For more details, please visit the Responsible Gaming page.

Dispute Resolution

Any dispute or complaint will first be addressed by contacting our support team directly.

10.1 Complaint Process

• Step 1: Describe the dispute via 24/7 live chat.
• Step 2: Send a written complaint to [email protected].
• Step 3: We will provide an initial response within 5 business days of receiving the complaint.

10.2 Game Result Disputes

If a dispute arises regarding a game result, the relevant game logs will be reviewed. The game provider's server logs will be considered the final evidence.

10.3 Time Limit

Any dispute regarding a game session or transaction must be raised within 30 days of the relevant event. Disputes submitted after this period may not be considered.

Privacy & Data Protection

jilve places the highest importance on members' personal information. All data is kept secure using SSL encryption technology.

We use member data solely for providing services, verification, and fulfilling legal obligations. To learn more about our data sharing policy with third parties, please read our Privacy Policy.

Changes to Terms & Validity

jilve reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be published via the registered email address or on the platform.

12.1 Consent After Changes

Continued use of the platform after updated terms have been published will be considered as the member's automatic acceptance of the new terms. If you do not agree, you may close your account.

12.2 Partial Invalidity

If any part of these terms is found to be invalid or unenforceable for any reason, the remaining parts will remain fully in effect.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming guidelines together form the complete agreement between jilve and the member, and supersede any prior oral or written understandings.